Terms & Conditions

Last updated: 16 September 2026

These Terms and Conditions ("Terms") govern access to and use of the Trouwplan website (trouwplan.nl) and the Trouwplan wedding-planning application (together, the "Service"), provided by Trouwplan ("Trouwplan", "we", "us", or "our"), registered with the Dutch Chamber of Commerce (KVK) under number 85677256. By creating an account, purchasing a plan, or otherwise using the Service, you ("you" or the "Customer") agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are using the Service on behalf of a business or organization (for example as a professional wedding planner or agency), you confirm that you have the authority to bind that organization to these Terms, and "you" refers to that organization as well as the individual user.

1. Definitions

• Account: the registered user profile through which the Service is accessed.
• Couple: a self-service user planning their own wedding using the Service.
• Planner: a professional wedding planner or agency using the Service to manage weddings on behalf of clients.
• Free Plan: the no-cost plan with limited functionality described on our pricing page, which requires no active paid plan and is not subject to the suspension rules in Section 3.6. Accounts on the Free Plan remain subject to deletion for prolonged inactivity under Section 3.7.
• Couple Plan: the paid plan available to Couples, offered either as a One-Time Plan or as a Monthly Couple Subscription, as described in Section 4.
• Subscription: a recurring, auto-renewing paid plan (billed monthly or yearly), such as the Planner plan, the Enterprise plan, or the Monthly Couple Subscription.
• One-Time Plan: a non-recurring, single-payment variant of the Couple Plan made available to Couples, as described in Section 5.
• Wedding Date: the date of the wedding as configured by the Couple within the Service.
• Content: any data, text, images, guest lists, budgets, seating arrangements, or other material submitted to the Service by you or on your behalf.

Beyond the Free Plan, access to the paid features of the Service requires an active paid plan (a Subscription or a One-Time Plan within its Validity Period), as described in Section 3.6.

2. The Service

Trouwplan provides a platform for organizing weddings, including guest list and RSVP management, checklists and timelines, budget tracking, seating planning, and collaboration tools for couples, planners, and invited suppliers. Features available to you depend on the plan associated with your Account, as described on our pricing page.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an Account. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us promptly at support@trouwplan.nl if you suspect unauthorized use of your Account.

3. Subscriptions and Billing

Certain plans, including the Planner plan, the Enterprise plan, and the Monthly Couple Subscription, are offered on a recurring Subscription basis, billed in advance on a monthly or annual cycle as selected at checkout.

3.1 Automatic renewal. Subscriptions renew automatically at the end of each billing period for a further period of the same length, at the then-current price, unless cancelled before the renewal date in accordance with Section 3.3.

3.2 Price changes. We may change Subscription prices from time to time. Any price change will take effect no earlier than your next renewal date and will be communicated to you in advance. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.

3.3 Cancellation. You may cancel your Subscription at any time from your account settings or by contacting support@trouwplan.nl. Cancellation takes effect at the end of the current, already-paid billing period. You will retain access to the paid features of the Service until the end of that billing period. Once that billing period ends without renewal, your Account will be suspended in accordance with Section 3.6, unless you are eligible for and switch to the Free Plan.

3.4 No refunds. Except where required by applicable law, fees already paid are non-refundable, including in respect of any unused or remaining portion of a billing period following cancellation, downgrade, or termination. We do not provide prorated refunds for partial billing periods.

3.5 Failed payments. If a payment cannot be processed, we may suspend access to the Service until payment is successfully made, in accordance with Section 3.6, and may terminate the Subscription if payment is not received within a reasonable period after notice.

3.6 Suspension for lack of an active plan. This Section does not apply to Accounts on the Free Plan. For every other Account, continued access to the paid features of the Service, including access to the dashboard and all wedding-planning data and features beyond those included in the Free Plan, requires an active paid plan at all times — either a current Subscription or a One-Time Plan that is still within its Validity Period (see Section 5). If such an Account has no active plan, for example because a Subscription has lapsed without renewal, a payment has failed, or a One-Time Plan's Validity Period has expired, the Account will be suspended: dashboard access will be blocked and you will be unable to view or edit your Content until an active plan is restored by paying for a new Subscription or a new One-Time Plan, or, if you are eligible, by switching to the Free Plan. Suspension does not itself delete your Content. Deletion is governed separately by Section 3.7 and by our Privacy Policy, and does not depend on whether an Account is suspended.

3.7 Deletion of unused Accounts. Unlike Section 3.6, this Section applies to Accounts on the Free Plan, and to any Account without an active paid plan, including one whose Subscription was cancelled or lapsed and whose paid period has since ended.

If such an Account has not been signed in to for 24 months, we may delete the wedding data associated with it, including guest lists. We will give you notice by email at least 14 days beforehand, and a final reminder 3 days before deletion. Signing in to your Account is sufficient to prevent deletion and restarts the 24-month period; no purchase is required.

We will not delete data associated with an Account that has an active paid plan — a current Subscription, or a One-Time Plan still within its Validity Period under Section 5.1 — under this Section, regardless of how long the Account has gone unused. Weddings created for you by a Wedding Planner are governed by that Planner's Account, not yours.

4. The Couple Plan

The Couple Plan is a paid plan for self-service Couples planning their own wedding. It is offered in two variants, at the Couple's choice, as described on our pricing page:

• a One-Time Plan — a single, non-recurring payment, subject to the additional terms in Section 5; or
• a Monthly Couple Subscription — a recurring monthly Subscription, subject to the general Subscription terms in Section 3.

A Couple may switch between these variants only as permitted in your Account settings or by contacting support@trouwplan.nl; switching does not entitle you to a refund of amounts already paid under the variant you are switching from.

5. One-Time Plan for Self-Service Couples

Where you choose the One-Time Plan variant of the Couple Plan (a single, non-recurring payment rather than a recurring Subscription), the following additional terms apply:

5.1 Validity period. Access to the paid features purchased under a One-Time Plan is valid from the date of purchase until seven (7) calendar days after the Wedding Date as set in your Account at the relevant time (the "Validity Period"). Once the Validity Period ends without a new active plan in place, your Account will be suspended in accordance with Section 3.6, and access to the dashboard and any features exclusive to the One-Time Plan will end. Your Content is not deleted merely because the Validity Period has ended, but it will not be accessible while the Account remains suspended.

5.2 Changing the Wedding Date. Because the Validity Period is calculated from the Wedding Date, the Wedding Date associated with a One-Time Plan purchase may be changed once only after purchase. Any subsequent change request may be declined, or may be accommodated at our discretion and subject to an additional fee. Moving the Wedding Date earlier will shorten the remaining Validity Period accordingly; it will not entitle you to a refund or credit for the shortened period.

5.3 No refunds; no extensions for inactivity. The fee paid for a One-Time Plan is a single, non-recurring payment for use of the relevant features during the Validity Period. It is non-refundable once payment is completed, regardless of how much of the Validity Period is actually used, including where the wedding is postponed, cancelled, or does not take place, or where the Account is not actively used during the Validity Period. If your wedding is cancelled or postponed beyond what the one permitted date change (Section 5.2) can accommodate, please contact support@trouwplan.nl and we will consider requests on a case-by-case, good-faith basis, but we are under no obligation to grant an extension, credit, or refund.

5.4 Rationale. The single-change limitation and fixed Validity Period exist to keep the One-Time Plan priced and administered fairly for all Couples; without them, a Wedding Date could be postponed indefinitely to extend access to paid features without further payment.

6. AI Prompt Top-Ups

The Service includes an in-app AI assistant ("Nine") that can answer questions and carry out actions within your wedding using natural-language prompts. Depending on your plan, a limited number of prompts may be included each month. You may purchase additional prompts in fixed bundles ("Top-Ups") for a one-off fee shown at checkout.

6.1 Immediate performance; no refunds. A Top-Up is a single, non-recurring payment for digital content that is supplied to you immediately and in full upon successful payment, in the form of additional prompts credited to your Account. By purchasing a Top-Up, you expressly request that we begin performance immediately, and you acknowledge that, as a result, your statutory right of withdrawal for this purchase does not apply once payment is completed, to the extent permitted by applicable law. Top-Ups are non-refundable once payment is completed, regardless of whether the credited prompts are subsequently used.

6.2 No expiry. Prompts purchased through a Top-Up do not expire and remain available on your Account for use with Nine, independent of your monthly included allowance, for as long as your Account remains active and is not suspended in accordance with Section 3.6.

7. Payment Processing

All payments are processed by our third-party payment processor, Stripe, Inc. We do not store your full payment card details. Your use of Stripe's payment services is subject to Stripe's own terms and privacy policy. Prices shown may exclude applicable value-added tax (VAT) or other taxes, which will be added at checkout where required by law.

8. Your Content

You retain all ownership rights in the Content you submit to the Service (including guest lists, budgets, notes, and photos). By submitting Content, you grant Trouwplan a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that Content solely for the purpose of operating, maintaining, and improving the Service and providing it to you and to users you invite (such as co-planners, suppliers, or guests).

You are solely responsible for the accuracy and legality of Content you submit, including any personal data relating to guests or third parties, as further described in our Privacy Policy.

9. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to the Service or other users' Accounts or data; (c) upload Content that is unlawful, infringing, defamatory, or that violates the privacy or rights of others; (d) interfere with or disrupt the integrity or performance of the Service; or (e) reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent such restriction is prohibited by applicable law.

We may suspend or terminate access to the Service for any Account found to be in breach of this Section.

10. Intellectual Property

The Service, including its software, design, trademarks, and logos (excluding your Content), is owned by or licensed to Trouwplan and is protected by intellectual property laws. Nothing in these Terms grants you any right to use the Trouwplan name, logo, or trademarks without our prior written consent.

11. Invited Users and Third Parties

The Service allows Couples and Planners to invite other users — such as co-planners, suppliers, or wedding guests — to view or contribute to certain data. You are responsible for ensuring that anyone you invite is authorized to access the relevant data, and for the conduct of users you invite within the scope of your wedding or workspace.

12. Warranty Disclaimer

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes or limits any warranty implied by law that may not lawfully be excluded, including statutory rights available to you as a consumer under the laws of the Netherlands or the European Union.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Trouwplan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the amount paid by you to Trouwplan in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

14. Termination

We may suspend or terminate your Account if you materially breach these Terms and fail to remedy the breach within a reasonable time after notice, or immediately in cases of serious breach, fraud, or unlawful conduct. You may close your Account at any time; Section 3.4, Section 5.3, and Section 6.1 (no refunds) continue to apply after termination or closure.

15. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms or the Service shall be submitted to the exclusive jurisdiction of the competent courts of the Netherlands, save that if you are a consumer habitually resident in another EU member state, you may also bring proceedings in the courts of that member state, and mandatory consumer-protection provisions of that member state's law will continue to apply to your benefit.

If you are a consumer, you acknowledge that your statutory right of withdrawal for distance contracts for digital content or digital services may not apply, or may be waived, once the Service's performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal, to the extent permitted by applicable law.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by email or an in-app notice, before the changes take effect. Continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms.

17. Contact

Questions about these Terms can be sent to support@trouwplan.nl.